Privacy Policy for Rooted Serenity
At Rooted Serenity, your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you interact with our website and engage with our services, which include yoga instruction, meditation workshops, mindfulness coaching, corporate wellness programs, prenatal and postnatal yoga, sound bath healing, and specialized retreats.
Rooted Serenity is located at 2847 Yew Street, Suite 300, Vancouver, British Columbia, V6K 3E7, Canada.
Information We Collect
We collect various types of information from and about users of our online platform and services, including:
- Personal Identification Information: This includes information you voluntarily provide when you register for classes, workshops, retreats, or coaching, sign up for our newsletter, make a purchase, participate in surveys, or contact us. This may include your name, email address, phone number, physical address, and payment information.
- Health-Related Information: For certain services, such as prenatal/postnatal yoga or specialized retreats, we may request health-related information to ensure your safety and tailor our services appropriately. This information is collected with your explicit consent and is treated with the utmost confidentiality.
- Transactional Information: Details about the services you have purchased from us.
- Usage Data: Information about how you access and use our website, such as your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits. This helps us understand how our site is used and how we can improve.
- Communication Data: Records of your correspondence with us through email or our contact forms.
How We Use Your Information
We use the information we collect for various purposes, including:
- To provide and manage our services, including processing registrations, payments, and delivering class schedules or retreat itineraries.
- To personalize your experience and offer services that are most relevant to your needs and interests.
- To communicate with you regarding your registrations, inquiries, updates to our services, and promotional offers (with your consent where required).
- To improve our website, services, and overall customer experience.
- To comply with legal obligations and enforce our terms and conditions.
- For internal analytical purposes, such as understanding user demographics and service popularity.
Disclosure of Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information in the following circumstances:
- With Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or providing services to you (e.g., payment processors, email service providers, scheduling platforms). These third parties are obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.
- For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- With Your Consent: We may share your information with third parties when we have your explicit consent to do so.
Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure server environments, and access controls. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Your Data Protection Rights
Depending on your location and applicable data protection laws (such as GDPR, where relevant), you may have the following rights regarding your personal information:
- The Right to Access: You have the right to request copies of your personal data.
- The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
- The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
- The Right to Withdraw Consent: If we are relying on your consent to process your personal information, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the contact details provided below. We will respond to your request within a reasonable timeframe.
Cookies and Tracking Technologies
Our website may use "cookies" and similar tracking technologies to enhance your experience. Cookies are small data files placed on your device to collect standard internet log information and visitor behavior information. When you visit our website, we may collect information from you automatically through cookies or similar technology.
You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.
Links to Other Websites
Our website may contain links to other websites not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Children's Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect personally identifiable information from anyone under the age of 16. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
- Rooted Serenity
- 2847 Yew Street, Suite 300,
- Vancouver, British Columbia, V6K 3E7, Canada